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Customer Service

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Our goal at Susan Ambrosino's Herb Club and MyHerbs.Net is to make your shopping experience with us so pleasurable that you'll tell friends, family members and co-workers to visit us, too!

suelargebluemhgif.gifAnd to insure that your questions are answered quickly, you can call 1-800-215-4682 toll-free (or 386-364-2947 if you have unlimited long distance) for live help or simply scan the Customer Service area below.

If you prefer live help, let us repeat – we really are here for you, and our customer service is legendary.

And rest assured, your questions and concerns always will be addressed by a primary of the company, so you'll get sharp, crisp, definitive answers that you can rely on. 

In the United States and Canada, dial toll free: 1-800-215-4682. From all other countries, dial 386-364-2947. Or you can e-mail us using our contact form.

You'll often get a reply in minutes, but never have to wait longer than one day. Keep in mind that our offices are in Florida, in the Eastern time zone. If you get our voice mail day or night, don't be shy - tell us your name, the reason for your call, and a good time for us to reach you. don't forget to leave your phone number - and repeat it twice. Also, tell us the state or country you are calling from.

"We LOVE hearing from you," says Susan. "I learn as much from customers as I do from seminars and books, and it's my policy to always help you make good decisions about herbs and supplements – and make sure you never throw away your money on products you don't need or can't use.

"And if you're confused by something on my Web site, and need help getting from point A to point B, I'll help you with that, too. I'm always available for you. Just write and see."

If you're new to Secure Internet Shopping and confused about ordering, call Susan's Team at 1-800-215-4682. You don't have to buy anything to call. Nobody will pressure you in any way. And because we don't use clerks, you'll always be conversing with a knowledgeable primary of our company. 

You're welcome to order by phone, too. Call the same number: 1-800-215-4682. If you have questions, ask. We are here to eliminate confusion and make sure you don't waste a penny.

Money Back Guarantee

We're proud of the freshness, quality and potency of our herbs and supplements, and also of the good relationships we strive to cultivate with our customers. If you are not completely satisfied, return the remaining product with a short explanation within 30 days of purchase and we will refund your money, credit your account toward a future purchase or send you another herb or supplement of equal value.

Domestic Shipments

Whenever possible and unless you request otherwise, we will ship your order via the United States Postal Service's Priority Mail in the United States. Cost: $5.95 for any order under $50. Orders over $50 ship free. We ship Monday through Saturday and you can expect your package in 2 to 3 days, the average given to us by the U.S. Postal Service.

myherbslogonew.jpgYou can expedite shipping by paying extra for Express shipping to many locations in the United States. The cost will be $18.11. Call 1-800-215-4682 for details. You must order no later than 2 p.m. Eastern Monday through Friday for Express Delivery to be guaranteed next-day.

International Shipments

We prefer to ship Global Express Mail for 3 to 5 day delivery just about anywhere on Earth. The cost will vary, but averages shipments of 8 or fewer bottles generally will cost $34.95. Larger orders cost more. E-mail and we will give you a set price. As a customer service, we do not "surcharge" or profit from international shipping. Instead, we charge exactly, to the penny, what the U.S. Postal Services charges us. Our "free shipping over $100) does not apply to international shipments, although we do subsidize your shipping more or less depending on the size of your order. E-mail naturestrust@gmail.com for details.

Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from Susan Ambrosino's Herb Club, Inc., you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Questions About Your Order 

Please call us at 1-800-215-4682 or e-mail us at naturestrust@gmail.com. If you provide us with an e-mail address when you order, we will make sure you get a digital receipt and tracking information. Your privacy is absolutely assured. 

Product Information For additional product information, please call Susan or one of her knowledgeable support staff at 1-800-215-4682 or e-mail us at naturestrust@gmail.com. We do not offer medical advice, but we can provide general information to help you make informed decisions and discuss wellness options with your doctor. 

Comments & Suggestions Please e-mail us with your comments or suggestions: naturestrust@gmail.com.

Technical Trouble Placing Your Order

Please call us immediately at 1-800-215-4682, so that we can take your order over the phone. Prefer to e-mail? Write naturestrust@gmail.com

Problems Finding A Product Try our easy-to-use Product Search Page. You can browse our products by typing the name of the item you're seeking in the Search box and then selecting a specific category or "entire websites" from the Category drop box.Click on the Search button and you'll see images of the products. Still can't find what you're looking for? Don't wait – call Susan or one of her knowledgeable support staff at 1-800-215-4682, or e-mail naturestrust@gmail.com

 

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