 Our goal at myherbs.net
is to make your shopping experience with us so pleasurable that you'll
tell friends, family members and co-workers to visit us, too!
And to insure that your questions are answered quickly, you can call
toll-free for live help, read our FAQ or take advantage of our handy Customer Service
area below. Just click on any question and our response will pop up
on your screen.
If you prefer live help, call Susan – she'd love
to hear from you! In the United States and Canada, dial toll free: 1-800-215-4682.
Or you can e-mail Susan at susan@myherbs.net.
You'll often get a reply in minutes, but never have to wait longer than
one day.
|
" I really do answer my own telephone and e-mail,"
says Susan. "I learn as much from customers as I do from seminars
and books, and it's my policy to always help you make good decisions
about herbs and supplements – and make sure you never throw away
your money on products you don't need or can't use."
"And if you're confused by something on my Web site,
and need help getting from point A to point B, I'll help you with that,
too. I'm always available for you. Just call me and see."
If you're new to Secure Internet Shopping
and confused about ordering, just call Susan.
You're welcome to order
by phone, too. Call 1-800-215-4682. If you'd like to talk with Susan
before you buy, just ask for her.
|
|
|
Be sure to read our Money Back Guarantee! |
|
Privacy Policy? |
| Transaction Security Methods? |
| Shipping options? |
| Do you want to inquire about your current
order? |
| Would you like more product information
on anything we sell? |
| Would you like to make a comment or
suggestion? |
| Are you having technical difficulties
placing your order? |
| Are you having a problem finding a product? |
| Would you like to request a catalog? |
 |
Money Back
Guarantee |
| We're proud of the freshness, quality and potency of our herbs and supplements, and also of the good relationships we strive to cultivate with our customers. Your satisfaction with Susan's branded herbs and formulas is guaranteed. If you are not completely satisfied with any of Susan's branded herbs or supplements, return the remaining product with a short explanation with 30 days of purchase and we will refund your money, credit your account toward a future purchase or send you another herb or supplement of equal value. NutraMedix products including Samento in capsule and liquid form will only be accepted within 21 days of purchase if the bottles are unopened (or with restrictions. E-mail info@myherbs.net for details on NutraMedix products). |
Return To Top Of Page |
| Return To Customer Service Questions |
|
Shipping
Options |
 Domestic Shipments. Whenever
possible and unless you request otherwise, we will ship your order via
UPS in the contiguous 48 states for only $5.95 on orders
under $100. For orders over $100, shipping is FREE. Please allow 3-7
business days for delivery, depending on destination. |
| If you prefer, you can have your order shipped
via the U.S. Postal Service's Priority Mail for only
$5.95 with signature confirmation. Please allow 2-4 days for delivery
by the Postal Service, depending on destination. |
Shipments to Canada. All
orders will be shipped to Canada via Par Avion (Air Mail)
for just $6.95, U.S. currency. Please allow 4-7 days for delivery. Sorry,
our free shipping offer does not apply to international orders. Our
prices do not include taxes and tariffs. Customers outside of the United
States may be subject to customs fees and/or import duties and taxes,
which are levied once a shipment reaches your country. Additional charges
for customs clearance must be borne by you. We have no control over
these charges and cannot predict what they may be. Customs policies
vary widely from country to country; you should contact your local customs
office or tax authority for information specific to your situation.
Additionally, when ordering from Susan Ambrosino's Herb Club, Inc.,
you are considered the importer of record and must comply with all laws
and regulations of the country in which you are receiving the goods.
|
* Please Note*: Domestic
orders are shipped via UPS whenever possible. All orders received over
a weekend - Friday, Saturday and Sunday - will not be processed until
Monday morning. UPS shipping is available only in the contiguous 48
states. UPS will not deliver to a P.O. box. |
Return To Top Of Page |
| Return To Customer Service Questions |
Current Order Inquiries |
Please call us at 1-800-215-4682 or e-mail
us: orders@myherbs.net.Please
have your order number available if you call, or include it in your
e-mail. |
Product Information |
| For additional product information, please
call Susan or one of her knowledgeable support staff at 1-800-215-4682,
or e-mail us: info@myherbs.net.
|
Comments
& Suggestions |
| Please e-mail us with your comments or suggestions:
info@myherbs.net. |
Technical
Trouble Placing Your Order |
| Please call us immediately at 1-800-215-4682,
so that we can take your order over the phone. |
Problems
Finding A Product |
| Try utilizing our easy-to-use Product
Search Page. You can browse our products by typing the name of the
item you're seeking in the Search box and then selecting
a specific category or "entire websites" from the
Category drop box.Click on the Search button and you'll see
images of the products. Still can't find what you're looking
for? Don't wait – call Susan or one of her knowledgeable
support staff at 1-800-215-4682, or e-mail us: info@myherbs.net.
|
Return To Top Of Page |
| Return To Customer Service Questions |
