Is it true that you have a money back guarantee?
We're proud of the freshness, quality and potency of our herbs and supplements,
and also with the good relationships we strive to cultivate with our customers.
Your satisfaction is unconditionally guaranteed. If you are not completely satisfied,
return the remaining product with a short explanation and we will refund your
money, credit your account toward a future purchase or send you another herb
or supplement of equal value - no questions asked - the same day we receive
the product. It's your choice!
What types of shipping do you have available?
Domestic Shipments
Whenever possible and unless you request otherwise, we will ship your order
via UPS in the contiguous 48 states for only $5.95 on orders under $100.
For orders over $100, shipping is FREE. Please allow 3-7 business days for
delivery, depending on destination.
If you prefer, you can have your order shipped via the U.S. Postal Service's
Priority Mail for only $5.95 with signature confirmation. Please allow 2-4
days for delivery by the Postal Service, depending on destination.
Shipments to Canada
All orders will be shipped to Canada via Par Avion (Air Mail) for just $6.95,
U.S. currency. Please allow 4-7 days for delivery. Sorry, our free shipping
offer does not apply to international orders. Our prices do not include taxes
and tariffs. Customers outside of the United States may be subject to customs
fees and/or import duties and taxes, which are levied once a shipment reaches
your country. Additional charges for customs clearance must be borne by you.
We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your
local customs office or tax authority for information specific to your situation.
Additionally, when ordering from Susan Ambrosino's Herb Club, Inc., you are
considered the importer of record and must comply with all laws and regulations
of the country in which you are receiving the goods.
* Please Note: Domestic orders are shipped via UPS whenever possible. All
orders received over a weekend - Friday, Saturday and Sunday - will not be
processed until Monday morning. UPS shipping is available only in the contiguous
48 states. UPS will not deliver to a P.O. box.
Do you have a toll-free number?
Yes. Our toll-free number is 1-800-215-4682.
Do you accept orders over the telephone?
Yes. Please give us a call at 1-800-215-4682.
I ordered over the phone and can't find your billing address.
Our address is:
Susan Ambrosino's Herb Club, Inc.
P.O. Box 303
Alachua, FL 32616
If I sign up for your free newsletter or catalog, will you share my information with other businesses or marketers?
We do not share e-mail addresses or personal
information with anyone, ever – period. Buy and correspond with
Susan and the Herb Club with full confidence that your personal information
and e-mail address are secure.
Where are your terms & conditions of use?
Please read our Disclaimers page.
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