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Shipping & Returns

Susan Ambrosino's Herb Club - MyHerbs.net - Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item or substitution) or defect or recall.

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Or you can email Product Return or call 800.215.4682 for instructions. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Missing or Broken Items

We are expert shippers and packers and seldom will you receive broken or damaged items or find that a product is missing. All orders are tripled checked by the order puller, the order packer and our shipping manager. Occasionally, there is postal "rifling" (theft by postal or USPS contract employees). When that occurs, we are insured for loss, but items must be reported missing within 48 hours of receipt. The same is true for broken items. Please check your shipment carefully after you receive it. The 48-hour window begins when the U.S. Postal Service tells us the package has, in fact, been delivered as evidenced by USPS Delivery Confirmation. Missing or broken items will be sent via Priority Mail at our expense the same day you report them broken or missing (if you report them before 3 p.m. Eastern Monday through Friday). Products reported missing or broken after 3 p.m. will be shipped the next business day. We cannot be responsible for products reported missing or broken after the 48-hour window has passed.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Domestic (U.S.) packages ship First Class or Priority Mail (U.S. Postal Service) - free for orders $50 and over, $5.95 for orders under $50. Either way, expect your package in 2 days to most locations, 3 days to some locations, and 1 day in North and Central Florida. Internationally, we ship Global Express for 3- to 5-day delivery anywhere on the planet. The cost of postage will be displayed at checkout before you actually pay for your order.

Questions? Write to us. E-mail My Question About Shipping or a Return. You'll get answers fast, often with minutes - and you'll never wait more than one business day.